Question 1

New to RebookMedia? Start here!

Accepted Answer

Welcome to RebookMedia

Get up and running with little effort. Learn the basics of setting up your account, business listing, your website and projects.

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On-Boarding Checklist

Hit the ground running by following this on-boarding checklist!

Start by completing the steps in the Business Listing section of your dashboard, click here to learn more.
Create your professional business website, click here to learn more.
Create your first project.
Schedule your FREE On-Boarding video call

Question 2

Getting Started with Business Listings

Accepted Answer

Video Tutorial

Getting your business listed on the RebookMedia Directory.

${youtube}Listing Your Business on the RebookMedia Directory

|| To issue invoices and receive payments through the RebookMedia platform, you must first create a Stripe account and connect it to your RebookMedia account.

RebookMedia provides photographers with three ways to record order payments:

Manually Record Cash or Check Payments – If a client pays offline via cash or check, you can manually log the payment in the order dashboard for accurate record-keeping.
Manually Record Credit Card Payments – If a client provides their credit card details over the phone or in person, you can enter their payment information directly into RebookMedia to process the transaction. (Requires Stripe integration).

* Issue an Invoice – Send a professional invoice through RebookMedia, allowing your client to securely fulfill the payment online. (Requires Stripe connection).

How do I connect to Stripe?

|| This action can only be taken by the account owner or authorized admin. You must first setup a Stripe account, visit Stripe.com to setup your account.

Login to your RebookMedia Dashboard.
Go to Connect (left menu)

3. Connect your Stripe Account.

What are the fees associated with each payment type?

|| Please note that Stripe and RebookMedia fees are non-refundable, even if a transaction is canceled or refunded. The RebookMed

Question 3

Getting Started with your Professional Business Website

Accepted Answer

Video Tutorial

Getting started with your professional business website is fast and easy. In this tutorial, we’ll show you how to launch a clean, mobile-friendly site on RebookMedia to showcase your work, services, and brand.

${youtube}Video Tutorial - How to Create a Business Website

Creating Your Website

Getting started with your professional business website means creating a strong online presence that actually drives business. With RebookMedia, you can launch a clean, branded website to highlight your portfolio, services, and experience, while giving clients an easy way to find you, contact you, and book your services. Follow the easy steps below to create template and publish your website.

Step 1 - Website Management

Open your dashboard and under the Website section, click on Manage.

Dashboard - Website Section

Step 2 - Create a New Template

Click on "New Template", browse for template, type a "Template Name" and click "Create".

Select a Template

Step 3 - Publish Your Template

To publish your new template click on the "Publish" icon.

Publish Template

Step 4 - Launch Your Website

Click on "Open Website" to launch your

Question 4

Getting Started with Creating and Managing Projects

Accepted Answer

Video Tutorial

Adding and managing projects with RebookMedia is simple and efficient. Projects are designed to handle your entire workflow in one place, allowing you to manage bookings, contracts, invoicing, payments, and final delivery from a single, organized dashboard.

${youtube}Video Tutorial - Creating and Managing Projects

Adding a Project

Projects can be added from your main dashboard or projects page.

Main Dashboard

From your main dashboard, scroll down to the Opened Projects section.

Click on Add Project → Yes to confirm

Main Dashboard - Opened Projects Section

Project Page

From your projects page.

Click on Add New Project → Yes to confirm

Project Details

The Project Details page is your central hub for managing every aspect of a project. Here, you can select the client, category, services, and set the project cost. From this same page, you can trigger contracts, send invoices, schedule visits, record payments, and request client reviews once the project is complete.

Project Details Page

Question 5

How to add Trust & Safety for Photographers?

Accepted Answer

At RebookMedia, we’re committed to building a trusted community where both photographers and clients feel safe, respected, and confident working together. We believe that professional photography thrives in an environment built on transparency, security, and mutual trust.

To achieve this, we implement strict safety measures, verification processes, and clear guidelines that protect both parties while ensuring a seamless experience. Our Verified Pro Program, secure payment system, and on-platform messaging all help create a professional and trustworthy space for collaboration.

We also encourage clear communication, well-defined agreements, and the use of legally binding contracts through our Dropbox Sign integration when necessary. Whether you’re a photographer showcasing your work or a client booking a professional, RebookMedia provides the tools and safeguards needed to ensure every interaction is safe, secure, and successful.

Verified Pro Program

To help build trust with potential clients, we encourage photographers to apply for the Verified Pro Badge.

* Verified Pros undergo a background screening and business verification, providing clients with added confidence when booking your services.

Using Contracts for Extra Protection

|| To set up and use contracts, you’ll need to create an account with Dropbox Sign, where you can manage your contract template

Question 6

Bookings & Projects (For Photographers)

Accepted Answer

📅 Bookings & Projects (For Photographers)

RebookMedia makes it easy for clients to find you, message you, and book your services — all in one place.

How Clients Book You

Clients can browse your profile and portfolio.
They can send you a direct message to ask questions or request a quote.
Once you agree on the details and pricing, the client can confirm and pay for the booking directly on RebookMedia.

Managing Your Bookings

Your Photographer Dashboard shows all your:

Pending booking requests
Confirmed bookings
Completed projects
Cancelled projects

You’ll also see key details like:

Client contact info
Service type
Agreed price and payment status
Terms & Cancellation Policy (which you define)

Updating or Cancelling a Booking

If you need to modify or cancel a booking, you can do so from the project page in your dashboard. Be sure to communicate clearly with the client through the messaging system.

Messaging with Clients

All communication should stay within RebookMedia. This helps protect both you and the client, and ensures all agreements and conversations are documented.

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